TERMS AND CONDITIONS:
We always think about our clients and try to find the best way to satisfy every client. That's why we need clear policies to ensure that business runs smoothly and that you receive the treatment you pay for at Face To Face Studio like everyone else. By booking in you are agreeing to these terms.
CANCELLATIONS, NO-SHOWS AND RESCHEDULING:
We understand that things can come up and realise that it may be necessary to change your appointment in some cases. Please give us 48 hours' notice so we can offer this time slot to another client, if within this time
you can reschedule your appointment and the deposit will be transferred over to your future booking. If you are unable to reschedule, please contact us at least 48 hours before your appointment.
If less than 24 hours’ notice or you do not show up for your appointment, your deposit will be used as a 'cancellation fee' and you will be required to pay a new deposit fee for your next appointment.
ARRIVING LATE:
To avoid running late, try to arrive 5 minutes before your appointment. Please be mindful when running late and contact Face To Face Studio if you will be late.
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your appointment if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 100% of the service scheduled. This is non-refundable.
REFUNDS:
We do not offer refunds for services rendered. However, in any case, if you are not satisfied with your service, please let us know within 48 hours, and we will work with you to make it right.
MINDFULNESS: Under no circumstances will any type of abuse towards staff be accepted. These are really difficult times for us all to navigate and we require understanding and calmness.
PRIVACY:
We value your privacy and will keep your personal information confidential. We will only ever share your information with third parties as required by law or with your consent.
By using our services at Face To Face Studio, you agree to these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us. As always we appreciate any and all support, we can’t wait to be Face To Face with you! X
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